Frequently asked questions
Everything travellers usually ask before booking. If your question is not here, contact us — we reply within a few hours.
How do I find my driver at the airport?
Your driver waits in the public arrivals hall, after customs, holding a sign with your name and booking reference. They arrive before your flight lands. If you cannot see them, call the number on your confirmation email and we will connect you immediately.
What happens if my flight is delayed or early?
We track your flight using the flight number you provide, and the driver adjusts to the real landing time. You get 60 minutes of free waiting after landing, which covers normal passport and baggage delays.
Is the price per person or per vehicle?
Per vehicle. Whether you travel alone or fill all the seats, the price is the same. There are no per-bag or per-passenger surcharges.
In which currency do I pay?
Prices are in euros. Your card is charged in EUR — if your bank uses another currency, it converts at its own rate. We never add a currency surcharge.
Which payment methods do you accept?
We accept all major credit and debit cards through Stripe, our payment provider. Your card details are entered on Stripe's secure page and are never stored on our servers.
Can I cancel or change my booking?
Yes. Cancel free of charge up to 24 hours before your pickup time for a full refund. Changes to the time, flight number or address are free at any point, subject to availability — just reply to your confirmation email.
How much luggage can I bring?
Each vehicle class lists its luggage limit — typically one large suitcase plus one piece of hand luggage per passenger.
How far in advance should I book?
We recommend booking at least 24 hours ahead so we can confirm the vehicle. Last-minute requests are often possible — contact us directly and we will do our best.
Do you operate at night?
Yes, 24 hours a day, 365 days a year, with no night surcharge. The price is the same at 03:00 as at midday.
What if I cannot find my driver?
Call or WhatsApp the emergency number printed on your confirmation. Someone answers around the clock and will locate your driver within minutes. Please do not leave the airport before contacting us.